I think majority of people are deaf. I have come across few people in my life who know how to really listen. For a few it comes naturally, for most it takes work, an honest look at one's self and a constant focus on the other person. I am not a natural listener but I am trying to hone these skills, as being on the receiving end of not being listened to is at the least frustrating and at the most hurtful and could possibly lead to major complications and or set backs when it involves someone's health.I started E in preschool last week. I was angry, hurt and very upset after leaving him. Some of that pain was the mere separation from a child whom I love so deeply. From a child who has walked a tough road and I have held his hand every step of the way and now I need to let go. From a child who cannot make his needs known easily. From a child who takes a long time to feel secure with someone new.
These deep, raw feelings of emotions were amplified by silly insensitivities by the staff towards me - that had they been 'listening' could have been completely avoided. I was fragile. I was vulnerable. I was sure others could see the massive lump in my throat. It is at these times we need to make the extra effort to make sure we are listening. The vulnerable don't need our platitudes. They don't need our brush offs. They don't need to know that you're the professional and you know what you are doing. They need to know you have heard them. Really heard them.A few examples.
I had prepared a full A4 sheet of instructions about things specific to E. What he likes. What he doesn't like. What things will normally trigger a meltdown. What things he finds settling or comforting. What the few words he has sound like and what they mean. How he likes to eat his banana. Maybe to some this seems over the top. Maybe it is. I don't really care. My son cannot verbally or non verbally (not consistently anyway) express his needs, wants or frustrations. My son has certain issues/ sensitivites that typically developing children do not. So please, when I am working through the instructions with you, please don't say 'He'll be fine.' 'He'll settle in.' Don't give me the impression that you don't really need to read and understand this sheet with me. When I give you certain books and CD's that he enjoys and that are familiar to him, don't say 'Oh, we have lots of music and books here'. Yes, you do. That is not the point. These are familiar to him. As his mother, I need to know you have genuinely heard what I have said. I don't want the brush off. I don't want the impression you are telling me that I am the over the top mother who should just go away and let you get on with it. That is what will make me cry.
So when I finally leave and have tears welling because your staff were insensitive and I was vulnerable, please don't tell me 'He doesn't need to see you cry, you know.' Really? I didn't know that. I was planning on having a tantrum on the floor myself just to let him know how much this was upsetting me.
It's not easy. I know these teachers are greatly experienced with kids with special needs. That's why I am sending him there. I know they have a lot on their plate - maybe they give all their energy to the kids and they don't really have the time to deal with emotional parents. But I didn't think I asked much of them. I just wanted to be heard.
Remember this next time someone you know is doing it tough. Are you listening?